Over measurement of a process can be counter productive.

Drama is great in the movies - unexpected twists, miscommunications, all or nothing outcomes.  But, drama is terrible for our business...

Here is a Process Cheat - As a customer, before stepping into a line, check out the line furthest away from your entry point.  Often...

If you understand this terminology AND think these jokes are funny ... you are definitely a Process Geek!

Leaders are always learning how business value is created.

Understand when a plan becomes a process and the need to apply process maturity.