Over measurement of a process can be counter productive.

Drama is great in the movies - unexpected twists, miscommunications, all or nothing outcomes.  But, drama is terrible for our business...

Here is a Process Cheat - As a customer, before stepping into a line, check out the line furthest away from your entry point.  Often...

Leaders are always learning how business value is created.

Understand when a plan becomes a process and the need to apply process maturity.

Let’s do a little spring cleaning on our business processes to get maximum value.  We call it 5S.

The five process user rights of process supporting artifacts.

Why we need easy to reference process checklists to ensure all the key tasks get done.

Use the best method to coach & train your team.

In Business, it's all about the process.

Before you can have the best process, you first must have "a" process.

Understanding wait time to your customers and your business.

Understand why One Piece Flow is preferrable for your process.

An important question to be a life learner is to ask Why.

Focus on the efficiency projects that bring the greatest value. Be inefficient for efficiency's sake.

When reviewing stats, be sure to always consider the population surveyed - what’s included and what’s excluded.

Inactivity happens when there is something missing around the 5 factors of ownership, workload, priority, objective, or process. 

First understand the need and value for categories, then clearly define measurable category definitions for consistency.

When business leaders say "we need a repeatable and reproducible process" - what do they really mean?

Ensure your reported data has reliability and trust in your metrics by applying MECE.